POLICIES AT FLORENCE FERNE
Things You Need to Know
You have 28 days, from receipt of cancellable goods, you will need to advise us before returning the product or if you wish to cancel your order.
Please note: goods that have been personalised, or are bespoke are non-refundable, unless faulty.
Should you choose to return or exchange your order you will need to deliver the item(s) back to us at your cost.
PRIVACY AT FLORENCE FERNE
Trust Us with Your Information
Florence Ferne is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Definitions and Interpretations
The following terms and their meanings are:
“GDPR” – EU Regulation 2016/679 – The General Data Protection Regulations.
“PECR” – Privacy and Electronic Communications (EC Directive) Regulations 2003.
“Personal Data” – Any data that relates to an identifiable person, directly or indirectly. Where appropriate this incorporates the definitions in the GDPR.
“We/Us” – Refers to Florence Ferne, with the address details as shown on the Contact Us page, this website or any other information about us. Please refer to the Contact Us page if wish to contact us.
What we collect
Depending on how you use our website, we may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
All personal data is stored and processed securely. We hold this data for no longer than is necessary, with reference to the reasons for collecting the data as below. We will comply with our obligations under the GDPR and PECR.
Personal data is always used for lawful purposes, either as necessary to provide products to you, process orders, returns and refunds, to contact customers and to record business activity as required by law.
We require this information to understand your needs and provide you with a better service, for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, unique offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
How, Where and For How Long Do We Store Your Data
Your data is stored in the UK.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Florence Ferne uses both PayPal and online payment systems and does not transmit, store or retain any customer card details on our server at any time.
Your data is kept only for as long as we require it for the uses outlined above.
Your Right to Know What We Hold
You have the right to ask us about information we hold about you. Under the GDPR there is no fee for this. You can contact us using the information on the Contact Us page. We will provide you with any information in its entirety we hold about you, in response to that request.
You can also request us to remove any information we hold about you. We will comply with this whenever possible. However, we also have requirements by law to retain business data which will include information about who has ordered from our website and any other related transactions. This may include personal data
If you find that information we hold about you is inaccurate, incomplete or requires changes, please contact us using the details on our Contact Us page. We will then update our records.
Your Right to Withhold Information
You may access our website without providing any personal data. However, if you complete any contact information or order from our website, we will require to record and store some of your personal information for the reasons stated above.
Sharing Your Data
We do not share your data with any third parties, except for those listed below:-
Legal Requirement – In some circumstances there may be a legal requirement to share personal information due to legal proceedings, court order, by law enforcement or a legally enforceable government request as examples.
We May Contact You
With your permission and when allowed by law we may contact you by email, phone or mail. This is to inform you about our products, offers, news and for other marketing purposes. However, we will not send out unsolicited email or spam and we will take all reasonable steps to comply with the GDPR. as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003.
If you no longer wish to receive communications from us then you can click on the unsubscribe link in the email or contact us using the details on our ‘Contact Us’ page.
Links to other websites
As mentioned above, our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
i) Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
ii) If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the contact us button.
iii) We do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Updated October 2020